Why, yes we do! International shipments have a looooooong way to travel and every once in a great while they get lost. That shouldn’t be your problem, we’re the shipping carrier, after all.
Passport guarantees 100% of the packages shipped through our service. It’s part of what we do for our customers to give you peace of mind on your order and not have to sweat the details.
If your shipment has not arrived within 10 days of the expected arrival date, please let us know so that we can help track it down, refund your order, or send you a new shipment. In these cases, we’ll just ask you a few questions about the shipment and have you sign an affidavit verifying that the package did not arrive.
We do our very best to estimate shipping accurately so that you know down to the day your order is planned to arrive. Occasionally, there may be delays in the shipment due to customs delays or weather events. When these circumstances occur, we’ll be sure to update your shipping status on Passport’s tracking page so you are aware.
We are sorry to hear that your package arrived damaged! We want to make sure that you are happy with the shape that your items arrived in. If your damaged package also damaged the items you ordered, please contact Passport’s support team who will help resolve your issue.
When you contact us, we may ask you a few questions about the damaged package and have you sign an affidavit verifying that the package was damaged. We’ll ask you to provide photos of the damaged package to help us troubleshoot the occurrence and give feedback to the delivery carrier.
If your item has not yet shipped out from the retailer, we are happy to help facilitate the change or the cancellation or feel free to contact them directly.
If your item has already been picked up and is en route, please contact Passport’s support team. We will make every effort to redirect it. However, we won’t be able to guarantee that we’ll always be able to do so.
Returns and exchanges of your purchase are determined by the retailer you purchased the items from. Please check their return and exchange policies and processes on their website!
We are on a mission to build the most beloved international shipping company. We work directly with retailers to provide the best solution to get you, their customer, a package. Passport has a number of trusted shipping partners around the world that ensure your packages arrive safely.
Customers trust us because
Your experience doesn't end with your shipment! Please contact us here with any questions. And of course, please let us know how you think we can do better!
Every package shipped with Passport is guaranteed to arrive. If your package is damaged or undelivered, we’ll give you no-hassle refund. Guaranteed.
If your shipment has not arrived, please let us know so that we can help track it down, refund your order, or send you a new shipment. In these cases, we’ll just ask you a few questions about the shipment and have you sign an affidavit verifying that the package did not arrive.
We ship to over 200 countries! Some retailers only ship to a few countries, though, so please check their website for specifics on which countries they serve.
Shipping fees will vary depending on the contents of your order and the destination. Check the retailer’s website that you are looking to order from to get details for your international location.
Nope! All of this is included in your shipping fees.
At this time we are focused only on international shipments. We’ll let our customers know once we do domestic as well!
We’d love to be working with every retailer! Let us know which brands you would love for us to partner with. Please fill out this form and we’ll reach out to them!